21st May 2020
We can confirm we are complying with the governments guidance on managing the risk of COVID-19 by implementing the '5 steps to safer working together'.
To inform and reassure all of our customers we are following these procedures we are displaying a 'Staying COVID-19 Secure in 2020' certificate at all of our centres.
15th May 2020
New & Revised Procedures
Our business is showing signs of a slow increase in trade after
some of the government's restrictions have been lifted. We are all seeing more
traffic on the roads, which is a healthy Indication, & have started to see
an increase in volume of work coming into our depots.
Because of this, we are monitoring the situation daily and
plan to have a staged return of staff and, at the same time, will start to
increase our working hours to a new normal. We continue to work as safely as
possible, washing our hands regularly, cleaning down common areas and
continuing to be stringent on the social distancing guidelines.
To aid social distancing, we are implementing ‘sneeze
screens' which will be in all of depots for your additional safety when making
payments or receiving quotes in our reception areas.
Below are the working
guidelines will are continuing to implement in addition to using the new ‘sneeze screens'.
Main Reception doors will be locked with signage to Instruct the customer to wait at a safe distance for service.
Fitting bay doors will be open and monitored for arriving customers – where possible our staff will come to your car window to talk to you at a safe distance.
Only 1 customer will be allowed in the reception for quotation purposes or for taking payments.
Card payment machines will be cleaned with a disinfectant wipe before handing over to you for payment.
While work is being completed, customers can choose to either
Wait in your vehicle (work dependant)
Leave your vehicle and collect later.
Customer coffee machines will remain out of action.
PPE to be worn effectively by our staff.
Common surfaces / door handles etc will be cleaned at regular intervals.
We prefer to take card payments where possible.
‘Sneeze screens' to be used when quoting & taking payments
Business is not as usual & because of this we are implementing the following procedures when you visit our centres.
Park your car in the car park and wait in your car - a member of staff will come to you.
Our reception doors will be locked with only one fitting bay door open, which is monitored by a member of staff.
While work is being completed customers can choose to either
In an effort to help contain the spread of Coronavirus (Covid-19) we have put in place procedures to help you when you require our services during this period.
All toilets, counter tops, door handles & general areas of contact will be cleaned regularly in an effort to contain the spread of the Covid19 virus in our premises.
All our staff who drive or go inside the passenger compartment of your vehicle will be
wearing a brand new pair of neoprene (or similar) gloves. This is something the majority of our
technicians have always done but now they will be worn for the containment of
the virus as well. They will also wear a face mask to prevent air born contamination from coughing & sneezing & the seat they are using will be protected with a new plastic seat cover.
Please note: Contamination of the Covid-19 virus is by direct contact and it is recommended you do not get any closer than 2 meters (7 feet) to an infected person. Our staff will remain at least this distance away from you at all times and we would appreciate it if you helped maintain this space.
We also have procedures in place if you would prefer not to be in close proximity with anyone while we work on your vehicle.
1) Bring your car/van/SUV or 4x4 to us and park up in our car park.2) Telephone the depot explaining due to the Coronavirus outbreak you would prefer to not to come into our reception area.
Our staff will ask you what your vehicle requirements are and will advise you of what to do next.
3) When the time arrives for your vehicle to be worked on,
we will contact you to either bring your vehicle into our workshop or, if you
prefer, to leave it at the bay entrance.
Note: A member of staff will guide you in, please watch them & follow their instructions at all times.
4) When you get out of the vehicle, leave the keys (and
locking wheel nut key – if applicable) on the windscreen near the windscreen
wipers, then stand well away from the depot (in a safe place) and where you
feel comfortable to be. (Don't forget to take your mobile phone with you).
Note: If left at the bay entrance, we will have to get in your vehicle to drive it into the bay or onto a service lift.
5) Once your vehicle is in the workshop, we will carry out the work required and will avoid going inside your vehicle, where possible. Some procedures will involve our technicians getting into your vehicle. Please state, prior to any work being done, if you would prefer us not to do so.
6) When the work has been completed, our technicians will
either take your car out of the workshop (if you so wish) or leave it in the
workshop. The vehicles key (and locking wheel nut) will be left on the
windscreen near the windscreen wipers, as before.
If your vehicle is left for you to take out of the workshop, we will guide you. Again, please follow our technician's instructions at all times.
If you have ordered & paid for your tyres online, there will be no further contact with anyone when you are at our centre. The only exception to this is if you have had additional work done that has not been paid for online. (Wheel alignment etc)
Card payments can be made over the telephone, though we would prefer to use chip & pin. For the later, we will bring our card reader out to you (if possible) leaving the card reader in an appropriate place allowing both you and our member of staff to stand at least 2 meters away from each other
Note: For all transactions we will require your name & address (associated with the payment card) a contact telephone number and an email address to allow us to send you a copy of your receipt.
By far the best way to avoid un-necessary contact with anyone
if you require tyres for your vehicle is to use our mobile tyre fitting
You can order your tyres online & choose a fitting time that suits you.
Payment will be taken over the phone.